Rewards & Perks

The savings and discounts represented on the Healthy Rewards Discount Card are available to every covered member. The Healthy Rewards $100 VISA^®gift card is limited to covered members who are at least 18 years old. It is earned by completing a routine preventive physical exam and an online health assessment.

Yes! All covered members are automatically eligible to take advantage of the perks and discounts of the Healthy Rewards program represented on the Healthy Rewards Discount Card regardless of whether they have earned a Healthy Rewards $100 VISA^® gift card. You should have received a mailing with two Healthy Rewards Discount Cards soon after you became a member. If you haven’t received those cards in the mail, please call Member Services at 1.888.324.2064 to request the cards be sent.

No, you do not need to physically have the Healthy Rewards Discount Card to enjoy the savings and discounts. You can get all the information you need about which retailers are available and the appropriate plan/discount/promo codes to use at coOportunityhealth.com/discounts.

Yes, just call Member Services at 1.888.324.2064 and we will send you two more cards.

Important note: Replacement cards will not be sent during the last three months of 2014, coinciding with the Open Enrollment Period for individuals that begins Nov. 15. We will resume honoring requests for replacement cards in January 2015.

The Healthy Rewards $100 VISA^®gift card is available to CoOportunity Health members who are at least 18 years old.

There are two steps to take to earn the Healthy Rewards $100 VISA^® gift card: 1) get a routine preventive physical exam and 2) complete an online health assessment.

Important note: Individuals who purchase their coverage directly (i.e., are not covered by an employer-sponsored plan) must complete both steps before the last day of the calendar year, which is also the last day of coverage.

For members whose coverage is through an employer, in 2014 only both steps must be completed by the end of the plan year. For 2015, however, both steps must be completed by the end of the calendar year — Dec. 31, 2015 — regardless of when the plan year ends.

*The $100 Healthy Rewards gift card program is not available for groups with more than 101+ eligible employees.

It varies, but the short answer is at least two to three months (assuming you are at least 18 years old, covered by one of our health plans, and have not already earned the maximum number of allowed gift cards per contract/per member/per year). Processing begins after we receive confirmation that the second of the two steps is completed. A lot also depends on how quickly your healthcare provider submits the claim for your routine preventive physical exam — which sometimes takes several weeks — and whether it is coded correctly as a routine preventive service. Another variable is the time of the month the second step is completed. Taking all that into account, it typically takes at least two to three months, which is similar to the amount of time it takes to get a rebate when you buy a new cell phone or major appliance.

You should contact Member Services at 1.888.324.2064, Monday through Friday, 7 a.m.-6 p.m. to verify that we have received the claim for your physical exam from your healthcare and that you successfully completed the online health assessment.

Routine preventive services are specific to age and gender. To learn what services are covered for an adult, go to https://etools.cooportunityhealth.com/coop-public/coverage-criteria/preventive-services-adult/
children or adolescents, visit https://etools.cooportunityhealth.com/coop-public/coverage-criteria/preventive-services-children-adolescents/
To earn the Healthy Rewards $100 VISA^® gift card, your provider must use one of the preventive services procedure (CPT) codes from 99381 to 99397.

There are two steps you need to complete to earn the Healthy Rewards $100 VISA^® gift card. In addition to the routine preventive physical exam, you also must complete the online health assessment. To take the online health assessment, you must be a registered CoOportunity Health member.

Important note: Individuals who purchase their coverage directly (i.e., are not covered by an employer-sponsored plan) must complete both steps before the last day of the calendar year, which is also the last day of coverage.

For members whose coverage is through an employer, in 2014 only both steps must be completed by the end of the plan year. For 2015, however, both steps must be completed by the end of the calendar year — Dec. 31, 2015 — regardless of when the plan year ends.

Inquiries about completion status of your Healthy Rewards $100 VISA^® gift card should be directed to Member Services at 1.888.324.2064.

Yes, the limit is two Healthy Rewards $100 VISA^® gift cards per contract per plan year to covered members within the age limit (at least 18 years old). Each eligible member may earn one $100 gift card per year.

Yes! It is important for all eligible members — those who have enrolled individually and those who are covered by an employer-sponsored health plan — to be aware that to receive a Healthy Rewards $100 VISA® gift card you must complete both steps by the end of the calendar year — Dec. 31, 2015. While this is no different than the 2014 guideline for individually-enrolled members, it is a change for those members who have health insurance through their employer.

To earn the Healthy Rewards $100 VISA^® gift card, your physical exam needs to be coded with one of the routine preventive services codes (CPT codes) from 99381 to 99397.

To earn the Healthy Rewards $100 VISA^® gift card you must complete both the routine preventive physical exam and the health assessment within your plan year.

Important note: Individuals who purchase their coverage directly (i.e., are not covered by an employer-sponsored plan) must complete both steps before the last day of the calendar year, which is also the last day of coverage.

For members whose coverage is through an employer, in 2014 only both steps must be completed by the end of the plan year. For 2015, however, both steps must be completed by the end of the calendar year — Dec. 31, 2015 — regardless of when the plan year ends.

The online health assessment is available in the secure Member website. To access it, you must be a registered CoOportunity Health member. To register, go to the Member section of the CoOportunity Health website and click on the Register Now button. Follow the directions to enter your eight-digit member ID number and birthdate, create a user name and password, then enter an email address and set up your three security questions.

Yes, you can request a paper health assessment from Member Services by calling 1.888.324.2064, complete it and mail it back to us.

You cannot go back into the health assessment after you’ve completed and submitted it. You can, however, “pause” the health assessment for up to 14 days and come back to finish it. If you don’t complete the health assessment within that 14-day period, you will have to start the health assessment from the beginning again.

It is recommended you get your routine preventive physical exam first so that you are fully able to answer all the questions in the online health assessment.

It takes about 15 minutes to complete the online health assessment, maybe a little longer.

No, once you have completed your health assessment and it is marked 100 percent complete with the results report, you cannot change the answers or add more information.

No! All information resulting from your routine preventive physical exam and your health assessment are confidential, which means your employer will never have access to that information.

No, that will not automatically happen based on your routine preventive physical exam. If a member is newly diagnosed with a chronic condition, such as heart disease or diabetes (or one of the 10 conditions for which we have a disease management program), you may be invited to participate in the appropriate program, but that would not be immediate based upon one examination. Members can always self-refer into these programs by calling 1.888.324.2064 and be directed to our care team that works with chronically-ill members.

No, CoOportunity Health will not get your specific results. The reports of the health assessment results to CoOportunity Health will be cumulative only, including all members who have taken the health assessment, but with no specific personal information. CoOportunity Health will use this information to determine appropriate programs and services to offer in the future.