Your Guide to Getting Answers
from CoOportunity Health

Members Employers Brokers Providers Insurance Shopper

Important phone numbers for members

Member Services:
Questions about benefits, claims or plan information? Call to speak with a Member Services representative
1.888.324.2064
7a - 6p | Mon-Fri

Website Support:
Assistance with access to secure member website eTools
1.888.511.6131
8a - 5p | Mon-Fri

Mail Order Pharmacy:
myMailRx is an easy way to save money for drugs you take on an ongoing basis. Call to sign up or check on an order
1.800.591.0011

CareLineSM 24/7:
Need advice from a nurse? Call anytime day or night with urgent care or health questions
1.888.324.2064
24 hours a day | 7 days a week


Premium Payments & Billing:
Assistance from membership accounting experts
1.888.827.0181
8a - 5p | Mon-Fri


Renewal Hotline:
Assistance in making a plan change for 2015.
1.855.394.8844
7a-6p (CT) Mon-Fri

 

Special information for members enrolling through the health insurance marketplace (HealthCare.gov)

For individuals and families who completed a Health Insurance Marketplace application and enrolled through HealthCare.gov, it is important that you notify the Marketplace directly to make plan changes or to update your contact information.
Qualification & Verification of Premium or Cost Sharing Assistance:
1.800.318.2596
24 hours a day | 7 days a week
Plan or Membership Changes:
1.800.318.2596
24 hours a day | 7 days a week
 

Special information for Iowa Marketplace choice members

CoOportunity Health recently announced that we would be ending participation in the Iowa Marketplace Choice Plan (IMCP) – one part of Iowa’s Medicaid expansion program. Coverage for enrolled members with CoOportunity Health will end on November 30, 2014. Enrolled members should work directly with Iowa Medicaid Enterprise (IME) to determine continued eligibility and receive information about transition to a new carrier.
For transition information, contact Iowa Medicaid Enterprise
1.800.338.8366
8a - 5p | Mon-Fri

 

Member Services:
1.888.324.2064
7a – 6p (CT) | Mon–Fri

Hearing & Speech
Impaired (TTY)
1.888.850.4762
7a – 6p (CT) | Mon–Fri

LiveChat Service for
Registered Members
8a – 5p (CT) | Mon–Fri
 
Enrollment Hotline:
1.866.217.6111
8a – 6p (CT) | Mon–Fri

Renewal Hotline:
1.855.394.8844
7a-6p (CT) Mon-Fri

Broker Service:
1.855.813.3889
8a – 6p (CT) | Mon–Fri

Provider Benefits & Eligibility:
1.888.324.2064
7a – 6p (CT) | Mon–Fri

Company Headquarters:
2700 Westown Parkway
Suite 345
West Des Moines, IA
50266-1411
515.777.7050
Fax: 515.288.0386
 
HealthCare.gov
Health Insurance
Marketplace

Call Center for
Individuals & Families:
1.800.318.2596
TTY: 1.855.889.4325
Available 24/7

Call Center for
Small Businesses:
1.800.706.7893
TTY: 1.800.711.7893
9a – 7p (ET) | Mon–Fri
 
Iowa Marketplace Choice Prospects & Enrolled Members

To Enroll or Make Membership Changes:
Iowa Medicaid Enterprise
1.800.338.8366
8a – 5p (CT) | Mon–Fri

 

 

 

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